Refund Policy

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At The Sleepover Suite, we understand that plans can change. Our refund policy is designed to be fair while ensuring we can continue to offer the best service and reserve equipment for your special event.

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1. Cancellations Made by the Customer

• 14 Days or More Before Event Date: Full refund of the amount paid.

• 7–13 Days Before Event Date: 50% refund of the total amount paid.

• 6 Days or Less Before Event Date: No refund will be issued.

• Same-Day Cancellations or No-Shows: No refund will be issued.

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2. Rescheduling

If you need to reschedule, we will make every effort to accommodate your new date, subject to availability. Rescheduling requests made 7 days or more before your event will be honored without additional fees. Requests made less than 7 days before the event may incur a rescheduling fee of $100

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3. Cancellations by The Sleepover Suite

In the rare event we must cancel due to circumstances beyond our control (such as equipment damage, illness, or emergencies), you will receive a full refund or the option to reschedule at no additional cost.

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4. How to Request a Refund

To request a refund or reschedule, please contact us. Refunds will be processed within 7–10 business days back to your original payment method.

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By booking with The Sleepover Suite, you acknowledge and agree to this Refund & Cancellation Policy.